FAQs

FORT POINT DIRECT

Yes! If you are in California we are now offering beer delivery directly to your doorstep through our online store, Fort Point Direct. Valid photo ID is required for delivery.

Deliveries happen from Tuesday - Saturday weekly. Below are the delivery timeframes:

- San Francisco: 1-hour, same-day delivery (if ordered before 8pm, deliveries happen from 2pm-8pm)

- Throughout California: Overnight delivery (if ordered before 5pm)


You can make an order on Fort Point Direct anytime! We are regularly fulling and sending out deliveries from 2pm to 8pm from Tuesday to Saturday weekly.

If you are in SF and...

- order beer during that time window, you will get your beer delivered in an hour or less.

- order beer outside of that time window, we will fulfill your order first thing once we open next (i.e. If you order at 9:30am on Saturday, we will fill your order at 2pm the same day. If you order at 8:30pm on Saturday, we will fill your order at 2pm the next day we are open which is Tuesday.)

If you are outside of SF and ordering beer, your order will be fulfilled based on our cut-off times and our "open" hours will affect you less. See the question below.

- Order before 8pm to have your beer delivered the same day Tuesday to Saturday.

- Orders placed after 8pm will be delivered the next day we are "open" between 2pm-3pm.

Order before 5pm to have your beer delivered the next day anywhere in California. Deliveries are fulfilled by GLS and will arrive between 8am to 5pm. A few things to note:

- Our next-day shipping service does not deliver on Sundays. (If you order before 5pm on Friday, you will receive your order on Saturday).

- Orders placed after 5pm on Friday will go out Monday morning and be delivered on Tuesday. Orders placed on the weekend will be go out Tuesday morning and delivered on Wednesday.

- If you order after 5pm on a weekday, that order will count as being entered for the following day and you will receive your package the day after that (i.e. if you order after 5pm on Tuesday, you will receive your order on Thursday).

Currently, Fort Point Direct deliveries are only available to addresses in the state of California.

Unfortunately not right now! For the beer industry, every state sets its own laws and regulations about beer delivery from other states into its territory. Most states have heavy restrictions in place which makes it illegal for us to ship to them from California. (The wine industry has it a LOT easier and works with different laws ;)). We're working on a few projects to hopefully expand our shipping options in the future — sign up for our newsletter and follow us on Instagram for updates as we'll make any announcements there if we add new shipping territories!

To purchase beer on Fort Point Direct, you may use a credit card. We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Elo.

Yes! The delivery person will check your ID against your order to confirm you are 21+.

Yes! The delivery person will check your ID against your order to confirm you are 21+. Packages cannot be left unattended, so please plan to be available to accept your delivery!

Quality is extremely important to us, please email us at shop@fortpointbeer.com so we can make it right!

Fort Point will provide a refund for orders with damaged or incorrect products. Refunds must be initiated within 24 hours of delivery by contacting shop@fortpointbeer.com along with pictures of damaged or incorrect beer. Refunds will be made to the original payment method. All apparel (hats, shirts, sweatshirts) are final sale.

No, if you are not ordering alcoholic beverages, you do not need to be 21+ years old to place an order.

If you’d like to use a Fort Point gift card you purchased through our Square site, please email us at shop@fortpointbeer.com with the gift card number, your name, email, and balance on the card (which can be checked here). We'll transfer that gift card balance to a new card that can be used online.

For reference, we have two different gift card systems and two different types of gift cards — one for our taprooms and one for our online webstore, Fort Point Direct.

- If you have a Fort Point physical gift card or Square gift card, that gift card can be redeemed at any of our taprooms in person.

- If you have a Fort Point Direct gift card (purchased and sent via email), you can use that at checkout from a purchase at www.fortpointbeer.com/shop.

We work with GLS to ship beer across California and Uber to ship beer in San Francisco.

Yes! A few quick details --

All of our keg orders are pick-up only unless over $2,000. Keg order pick-up and keg shell return is at the Fort Point brewery (644 Mason Street). Each keg has a deposit of $40 that will be refunded when the keg shell is returned. Keg shells must be returned within 30 days.

If you're interested in ordering a keg, email us at shop@fortpointbeer.com and we'll get you set up!

Yes! If you are looking to make a large order of six-packs, please fill out our Bulk Order form with your contact information, the beer styles & quantities you'd like. Please note:

- If you are ordering about 2-7 six-packs of a style, we often have that inventory in stock. Go ahead and place that order straight through Fort Point Direct! Don't see enough six-packs of beer in stock? Fill out our Bulk Order form.

- We consider larger orders to be more than 10 six-packs of a beer style. For large orders, we will create a custom order for you via Fort Point Direct, send you an invoice that can be paid online, and your beer order will be available for pickup at the Fort Point brewery (644 Mason Street). Fill out the form to get the process started!

- Alternatively, if you are working with a caterer for your event, please let us know and we can connect you with our distributor for your area. They will be able to fulfill and deliver your order directly.

BEER

All of our available canned beers can be ordered for delivery to anywhere in California via Fort Point Direct. If you’re in California and looking for a bar, restaurant, or store that carries our beers near you, email us and we’ll point you in the right direction!

Currently, Fort Point beer is only sold and distributed in California, a small part of Arizona, and internationally in Japan. Our direct delivery service, Fort Point Direct, only ships within California as well due to interstate alcohol shipping restrictions.

Sign up for our newsletter and follow us on Instagram for updates about our business — we'll make any announcements there if we expand our availability to additional states or countries!

Quality is extremely important to us, please reach out so we can make it right! If possible, include the following information about the beer in question so we can pass it along to our Quality Team:

- Beer style

- Package style (six-pack or twelve-pack)

- Purchase location

- Time and date stamp on the bottom of the can

- Batch number on the bottom of the can (the four digits following the pound sign)

The date inked on the bottom of our beer cans, and stickered on our six-packs and twelve-packs, is the date the beer was packaged.

We recommend consuming your Fort Point within these timeframes for maximum freshness.

- Within 90 days from package date: Animal, Villager

- Within 120 days from package date: KSA, Westfalia, Sfizio

We don’t run any industry standard testing for gluten levels so we can’t make any claims about how high or low gluten levels are in our beers. However, we do use an enzyme to control haze levels in a few of our beers that indirectly lowers gluten content.

The beers that occasionally use this enzyme are Sfizio, Animal, and Villager.

Each Limited Beer release is part of our Limited Series so its intention is just to be available for a short time (often a month or less) before we release our next beer in the series. Our Limiteds allow us to do R&D on different styles and beers we want to experiment with, but there's always a chance that one of them comes back at some point if we feel like it was worth revisiting. If there's ever a Limited you particularly love, best to stock up on it before they sell out!

LOCATIONS

Our two taprooms are open: Fort Point Valencia and Fort Point Ferry Building. We made the decision to permanently close Mill Valley Beerworks during the pandemic. Fort Point Rockridge and Fort Point Lower Haight also closed in June 2022.

We have two different gift card systems and two different types of gift cards — one for our taprooms and one for our online webstore, Fort Point Direct.

- If you have a Fort Point physical gift card or Square gift card, that gift card can be redeemed at any of our taprooms in person.

- If you have a Fort Point Direct gift card (purchased and sent via email), you can use that at checkout from a purchase at www.fortpointbeer.com/shop.

If you’d like to convert your Square gift card to a gift card you can use online on Fort Point Direct, please email us at shop@fortpointbeer.com with the gift card number, your name, email, and balance on the card (which can be checked here).

All of our taprooms are first-come, first-serve, and do not take reservations.

We are not currently hosting any large groups for special reservations or organizing any private events at our taprooms for the foreseeable future.

You are still more than welcome to bring your group to one of our taprooms during our open hours if you'd like to visit.

Yes!

At Fort Point Valencia, we have 4 tables outdoors (seat 4 people each) open all day and night.

At Fort Point Ferry Building, all of our seating is outdoors. We have permanent covered seating right next to our kiosk underneath the awning of the building. We also have an expanded beer garden with additional seating on the embarcadero just in front of our location that setup from Sundays to Fridays (closed on Saturdays due to the farmers market).

Children are welcome at all of our locations.

Outdoor tables are available at all of our locations and dogs are always welcome outside. Unfortunately, pets are not permitted inside per the SF health code.

Yes, we offer growler fills at all of our locations!

We offer stainless steel Fort Point growlers for purchase, available with or without a fill of beer. You can also bring in your own growler and purchase a growler fill.

Once the beer is first placed in a vacuum-sealed growler, it is good for up to 5 days. After you break the initial seal and the cap is opened, beer is best if consumed within 24 hours.

BEER CLUB

Your club membership begins the day you sign up, and your first order will arrive within 1-2 business days. Following orders ship every two or four weeks, based on your start date and the cadence you selected.

All Beer Club orders will ship through GLS with next-day shipping.  

Absolutely. Our club is flexible, so you can change up your case mix with every shipment. We’ll give you a heads up a couple days before your order processes so you have time to make edits. 

Yes! You can pause and resume at any time. 

You’ll receive free shipping on every club order, and you’ll easily be able to add additional products to your biweekly or monthly order if you’d like to try new beers or throw some goods in the mix.

You can customize your Beer Club order to include either four or eight 6-packs or 4-packs. You can also choose from either sticking with all Core six-packs, all Limited four-packs, or a combination of the two to build your custom Beer Club order.

That’s up to you! You can have your Club order shipped every 2 weeks or every 4 weeks, depending on what works best. You can also delay shipments, pause, or cancel any time. 

You can manage your subscription on our website in the Fort Point Account portal, or via email or text message. To login to the Account portal, head over to the Fort Point account page

To login to your subscription account, you’ll use the same email you used for your subscription purchase. 

To make modifications to your upcoming orders via SMS text messages, reply to the subscription confirmation text message we sent you after your initial purchase with “Modify Order.”

Yes! You can pause, skip or cancel at any time by logging into your subscription account to make those updates. If you need any additional assistance, email us at shop@fortpointbeer.com.

With your Beer Club membership, you’ll get early access to new beer releases, free shipping on all recurring club orders, and a 15% discount on Fort Point beers (draft and to-go!) at our taprooms. We’ll send you exclusive early access to new items, and other fun suprises straight to your email. The longer you’re in the club, the more fun stuff will pop up ;).

When you sign up, we’ll email you a link to your custom Membership Card. Just show that to any server at our locations and you’ll be able to use your taproom discount. 

Just text “START” to (877) 559-2349 to make any changes via text message, or log in to your Fort Point account via our website.

OTHER

Unfortunately, the Fort Point brewery is a production facility only and closed to the public. We’re located on federal land which makes it a bit tricky to host people or open a bar (trust us, we know you guys want it and that it would be awesome! 😉 Maybe one day).

Not at this time!

We’re always looking for great people to join our team! Check out our open positions at fortpointbeer.com/jobs.

Yes! If you are looking to make a large order of six-packs, please fill out our Bulk Order form with your contact information, the beer styles & quantities you'd like. Please note:

- If you are ordering about 2-7 six-packs of a style, we often have that inventory in stock. Go ahead and place that order straight through Fort Point Direct! Don't see enough six-packs of beer in stock? Fill out our Bulk Order form.

- We consider larger orders to be more than 10 six-packs of a beer style. For large orders, we will create a custom order for you via Fort Point Direct, send you an invoice that can be paid online, and your beer order will be available for pickup at the Fort Point brewery (644 Mason Street). Fill out the form to get the process started!

- Alternatively, if you are working with a caterer for your event, please let us know and we can connect you with our distributor for your area. They will be able to fulfill and deliver your order directly.